Questions to Ask Before Adopting a Digital Tool

After announcing Omnia’s database management services in my last blog post, I now offer a broader reflection on the role of digital products for small cultural organizations. Specifically, I want to assert that digital services and platforms are not ends in and of themselves, but merely tools to advance an organization’s mission. This is certainly not a new sentiment in the digital humanities world, but it bears repeating especially for small organizations with precious limited resources. It can be all too easy for institutions to spend money on digital tools or produce digital products that do not meaningfully engage audiences or advance an institutional mission; on the other end of the spectrum, some organizations are understandably wary of engaging with digital services because of the initial cost of change. I believe there is a middle ground where cultural institutions can responsibly approach digital services by asking how the tool will help the organization accomplish its work. To that end, here are three critical questions for cultural organizations to ask before adopting a digital tool, whether for social media, digital collections, database management, and beyond:

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Using Database Management to Help Cultural Organizations Thrive

We are excited to announce that Omnia History is officially offering a new service to help cultural organizations center the needs of the public and thrive as agents of social change: database management. We have been doing this work for years and are intentionally growing it into a core part of Omnia History because we have witnessed how effective database administration can positively impact cultural organizations.

Five years ago, Hope and I became involved with a local historical society that was financially struggling and working to reorient its strategic priorities. Among other issues, the organization’s mailing lists, event registrations, membership rolls, donations, and volunteer information were all located in different software, spreadsheets, and physical files, if they existed at all. In an effort to prioritize outreach, a team of volunteers and I decided to install and maintain CiviCRM, an open-source constituent relationship management system that could consolidate the organization’s contact data. Since then, I have transitioned to a contracted consulting role as I continue to refine the system, streamline data input, and integrate forms into the society’s website.

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Dealing with Workplace Discrimination and Harassment at Small Public History Sites and Museums

Let’s talk about discrimination and sexual harassment at small public history sites, history museums, and related organizations. A large number of public history organizations run with staff of three, two, or even one and many public historians spend part or all of their careers at places run by only a handful of employees.1 Work under these conditions can be incredibly joyful, impactful, and fulfilling, but people working in these settings seem to face a special set of challenges related to harassment and discrimination. They routinely work one-on-one, sometimes alone, with board members, members, and donors, and often lack human resources departments or other internal mechanisms designed to help them seek protection and recourse against inappropriate and predatory behavior.

I recently asked a few senior public history professionals for advice on how we might better support people facing these kinds of challenges. One person advised me, a young female professional, to avoid drinking at work functions and to bring my husband with me whenever possible. This is unhelpful at best, victim blaming at worst, and it misses the point. I’ve already learned these lessons through personal experience and from whisper networks of women and others who have dealt with this their entire lives (hold your keys in your hand when walking home/to your car, don’t walk outside at night, never leave your drink unattended, don’t dress provocatively, and so on). Responses from the others were more helpful, though just as discouraging. They agreed that this has been and continues to be a serious problem, that little sustainable action has been taken to remedy it, and that we need to do more to support people working in vulnerable positions and who have few or no avenues of official recourse.

So, how do we deal with this? How can we better support people facing harassment and discrimination at small and under-resourced public history organizations? And, though the onus shouldn’t be on victims to stop predatory behavior, what can employees do to protect themselves?

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